Privacy Policy

Introduction

Welcome to okvl, Bangladesh's trusted online casino and sports betting platform. We are committed to protecting the privacy and personal data of every player who registers, deposits, or plays with us. This Privacy Policy sets out in clear, formal terms the categories of information we collect, the purposes for which it is processed, the circumstances in which it may be shared, and the rights you hold as a data subject.

By accessing okvl's website, creating an account, or using any of our services — including cricket betting, live casino, slots, crash games, and fishing arcade — you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with these terms, please do not use our services.

Information We Collect

okvl collects personal information only when it is necessary to deliver, maintain, and improve our services. The categories of information we may collect are as follows:

• Identity data: full name, date of birth, and a copy of a government-issued identification document provided for age and identity verification purposes.
• Contact data: email address, mobile phone number, and city or district of residence within Bangladesh.
• Financial data: transaction records, deposit and withdrawal amounts in BDT, and payment method identifiers (bKash account reference, Nagad account reference, Rocket account reference, or masked card numbers for Visa and Mastercard). We do not store full payment credentials.
• Technical data: IP address, device type, browser type and version, operating system, session duration, and pages visited on the okvl platform.
• Gameplay data: game history, bet amounts, wagering activity, bonus usage, and responsible gaming tool selections (e.g., deposit limits, self-exclusion periods).

We collect this information directly from you at the time of registration, through your ongoing use of the platform, and through automated technical means such as cookies and server logs. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or medical records.

How We Use Your Information

The personal data we collect is processed for the following lawful purposes. We rely on contractual necessity, legitimate interest, and your explicit consent as our legal bases for processing:

• Account creation and management: to register your account, verify your identity and age (21+), and maintain accurate account records throughout your use of okvl.
• Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to credit bonuses; and to provide access to cricket betting, live casino, slots, crash games, and fishing arcade titles.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, underage access, and other unlawful activities on the platform.
• Customer support: to respond to queries, complaints, and data access requests submitted by players through our support channels.
• Service improvement: to analyse gameplay patterns, platform performance, and user behaviour in aggregate form to enhance the okvl experience for all players in Bangladesh.
• Marketing communications: where you have opted in, to send you promotional offers, bonus notifications, and tournament updates by email or SMS. You may withdraw this consent at any time by contacting support.

Data Sharing and Disclosure

okvl does not sell or rent personal data. We may share your information with carefully vetted third parties only in the following limited circumstances:

• Payment processors: transaction data is shared with payment service providers such as bKash, Nagad, Rocket, and card processing networks to facilitate deposits and withdrawals. These providers are bound by strict data protection obligations.
• Technology and platform providers: game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming may receive gameplay session data necessary to deliver their games. This data does not include full identity documents or payment credentials.
• Legal and regulatory compliance: we may disclose personal data to competent authorities or law enforcement bodies when required to do so by applicable law, court order, or to protect the rights, property, and safety of okvl, its employees, or its users.

All third parties who receive personal data from okvl are required to process that data only for the specified purpose, to maintain adequate security measures, and to delete or return the data once the processing purpose has been fulfilled.

Payment and Financial Data

When you make a deposit or request a withdrawal on okvl, your payment is processed through secure, encrypted channels. For mobile financial services such as bKash, Nagad, and Rocket, only the transaction reference number and the amount in BDT are retained in our records. For card payments via Visa or Mastercard, we store only a masked version of the card number (e.g., •••• •••• •••• 4242) and the payment network's transaction reference. Full card numbers, CVV codes, and mobile wallet PINs are never stored on okvl's servers.

All financial records are retained for a minimum period required to comply with applicable financial regulation and anti-money-laundering obligations. After this period, records are securely deleted or anonymised.

Cookies and Tracking Technologies

okvl uses cookies and similar tracking technologies to ensure the platform operates correctly and to gather analytical insights. The types of cookies we use are:

• Strictly necessary cookies: these are essential for the site to function and cannot be disabled. They enable core features such as account login sessions, security tokens, and language preferences.
• Analytical cookies: these help us understand how players navigate the okvl platform. Data is collected in aggregate and anonymised form and is used solely to improve site performance and content relevance.
• Functional cookies: these remember your preferences, such as your chosen language (English or Bengali), to provide a more personalised experience on your return visits.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the okvl platform. We do not use cookies to serve third-party advertising or to build advertising profiles about you.

Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In general, account data is retained for the duration of your active account plus a period thereafter to comply with our record-keeping and regulatory obligations. Gameplay and transaction records may be retained for a longer period where required for audit or dispute resolution purposes.

When personal data is no longer required and there is no legal basis for continued retention, we will securely delete or anonymise it so that it can no longer be associated with you as an individual.

Your Rights as a Data Subject

As an okvl player, you have the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact our support team using the email address at the bottom of this page:

• Right of access: you may request a copy of all personal data we hold about you, free of charge, within a reasonable timeframe.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: in certain circumstances, you may request the deletion of your personal data. This right is subject to overriding legal retention obligations, including those related to anti-money-laundering regulation.
• Right to restrict processing: you may request that we limit the processing of your personal data in circumstances where you contest its accuracy, object to its processing, or require it for legal claims.
• Right to withdraw consent: where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

We will respond to all data rights requests within a reasonable period. We may need to verify your identity before fulfilling a request to protect against unauthorised disclosure.

Security Measures

okvl employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, access controls limiting data access to authorised personnel only, regular security assessments and penetration testing of our platform infrastructure, and secure data storage practices with regular backups.

Third-Party Links

The okvl platform may contain links or references to third-party services, including game providers and payment processors. This Privacy Policy applies solely to okvl's own data processing activities. We are not responsible for the privacy practices of third-party services and encourage you to review the privacy policies of any external service you access through or in connection with our platform.

Children's and Minors' Privacy

okvl's services are strictly intended for adults aged 21 and above. We do not knowingly collect, process, or retain personal data from any individual under the age of 21. If we discover that personal data has been collected from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered on okvl, please contact our support team without delay so we can investigate and take appropriate action.

Changes to This Privacy Policy

okvl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email or via an in-platform notification.

Your continued use of okvl following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how we protect your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data okvl holds about you, please contact our dedicated support team. We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them within a reasonable timeframe.

Email: [email protected] (plain text — not a clickable link). Our support team is available 24/7 to assist players across Bangladesh.